Rules for Gletra Wallet top-ups, payments, refunds, promotional credits, transfers, withdrawals, and balance management across marketplace and home services.
The Gletra Wallet is a stored-value digital account integrated across the Gletra platform, enabling faster checkout for marketplace purchases, home service bookings, refund receipt, cashback rewards, and seller disbursements. This Wallet Policy governs all wallet operations for buyers, sellers, and service providers.
Wallet balances are denominated in Indian Rupees (INR). Funds added to your Gletra Wallet represent prepaid value that may be applied to eligible transactions on the platform. Gletra Technologies Pvt. Ltd. maintains wallet funds in segregated accounts in accordance with applicable prepaid payment instrument regulations.
This policy covers wallet creation, top-up methods, spending rules, refund routing, promotional credit terms, balance limits, inactivity, withdrawal procedures, and security requirements. KYC verification is required for withdrawals and high-balance wallets as detailed in our KYC Verification Policy.
By activating and using Gletra Wallet, you agree to these terms. Wallet services may be modified, suspended, or discontinued with reasonable notice except where prohibited by law.
All registered Gletra users aged 18+ may activate a wallet. Users under 18 may not hold wallet balances.
| Method | Min Top-Up | Max Top-Up/Day | Processing |
|---|---|---|---|
| UPI | ₹100 | ₹1,00,000 | Instant |
| Debit/Credit Card | ₹100 | ₹1,00,000 | Instant |
| Net Banking | ₹500 | ₹1,00,000 | Instant–2 hours |
| Refund credit | N/A | N/A | Automatic on approval |
Maximum wallet balance: ₹1,00,000 for standard users; ₹5,00,000 for KYC-verified business accounts.
Wallet funds may be used for product purchases, home service bookings, platform fees, and tipping service providers where enabled. Wallet funds may not be used for:
Promotional credits, referral bonuses, and cashback rewards are subject to individual offer terms including expiry dates, minimum order values, and category restrictions.
| Credit Type | Typical Expiry | Withdrawable |
|---|---|---|
| Cashback on orders | 90 days | Yes (after KYC) |
| Referral bonus | 60 days | Yes (after KYC) |
| Campaign voucher | Per offer (7–30 days) | No |
| Compensation credit | 180 days | Yes (after KYC) |
Buyers may elect to receive approved refunds as instant Gletra Wallet credit during the refund request process. Wallet refunds are credited immediately upon approval and may be used for subsequent purchases or withdrawn after KYC verification.
KYC-verified users may withdraw available wallet balance to a registered bank account. Promotional non-withdrawable credits are excluded from withdrawal calculations.
Wallets with no transaction activity for 24 consecutive months receive email notice at 21 months. After 24 months of inactivity, remaining balances may be escheated to government unclaimed property authorities as required by applicable law. Reactivate by logging in and completing a transaction before the deadline.
Protect your Gletra account credentials. Enable two-factor authentication. Report unauthorized wallet transactions to support@gletra.com within 24 hours. Gletra investigates claims and may provisionally credit verified unauthorized transactions.
Never share OTPs or wallet PINs via chat or phone calls, even if the caller claims to be Gletra support.
Sellers may receive settlements directly to Gletra Wallet for faster reinvestment in platform advertising or supplier payments. Seller wallet balances follow the same KYC and withdrawal rules. Commission and fee debits are itemized in Seller Panel > Finance.
Wallet transaction disputes: wallet@gletra.com. Include transaction ID, date, and amount. Response within 48 hours.
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.