Terms governing payments, settlements, chargebacks, and financial transactions for Gletra marketplace orders, home service bookings, and wallet operations.
These Payment Terms govern all financial transactions processed through Gletra Technologies Pvt. Ltd., including product purchases on our multi-vendor marketplace, home service bookings for electricians, plumbers, carpenters, cleaners, and appliance repair professionals, Gletra Wallet top-ups and payments, and seller settlement disbursements.
Gletra acts as a payment intermediary, collecting buyer payments and disbursing seller and service provider earnings according to the schedules defined in our Seller Withdrawal Policy and Service Booking Policy. By completing a transaction on Gletra, you agree to these Payment Terms in addition to our Terms & Conditions.
All payments are processed through PCI-DSS compliant payment gateways. Gletra does not store full credit or debit card numbers. Users must provide accurate payment information and authorize charges at checkout or booking confirmation.
These terms address accepted payment methods, authorization and capture procedures, failed payment handling, currency, taxes, chargebacks, and refund routing. For wallet-specific rules, see our Wallet Policy.
| Method | Availability | Notes |
|---|---|---|
| UPI (GPay, PhonePe, Paytm, etc.) | All users | Instant confirmation; primary method in India |
| Credit / Debit Cards | All users | Visa, Mastercard, RuPay; 3D Secure required |
| Net Banking | All users | Major Indian banks supported |
| Gletra Wallet | Verified users | Instant checkout; combine with other methods |
| Cash on Delivery (COD) | Eligible orders | Select products and regions; ₹50 fee may apply |
| EMI | Orders above ₹3,000 | Partner bank terms apply; interest may apply |
When you place an order or confirm a service booking, Gletra authorizes payment for the total amount including product price, service fees, shipping, applicable taxes, and platform charges displayed at checkout.
All prices are displayed in Indian Rupees (INR) unless otherwise noted. GST and applicable state taxes are calculated at checkout based on product category, seller location, and delivery address.
Gletra service fees, payment gateway fees (where passed to buyer), and COD handling charges are disclosed before payment confirmation. Sellers set product and service prices; Gletra is not responsible for seller pricing errors but will facilitate corrections before capture where possible.
Orders with failed payment authorization are not confirmed. Common failure reasons include insufficient funds, incorrect card details, bank declines, and UPI timeout.
Gletra implements industry-standard security measures: TLS 1.3 encryption in transit, tokenization of card data, PCI-DSS Level 1 compliant payment partners, 3D Secure authentication, and fraud scoring on all transactions.
Never share OTPs, CVV, or UPI PINs in Gletra Chat or during calls. Gletra staff will never request these credentials.
Buyers who dispute charges with their bank or card issuer initiate a chargeback. Gletra provides transaction evidence to payment partners and may debit seller accounts for upheld chargebacks on their orders.
| Chargeback Reason | Gletra Response | User Action |
|---|---|---|
| Unauthorized transaction | Fraud investigation; account secured | Report immediately to support@gletra.com |
| Product not received | Tracking and delivery proof submitted | File Gletra dispute first before chargeback |
| Not as described | Seller evidence and buyer photos reviewed | Use Gletra Dispute Center for faster resolution |
Approved refunds are returned to the original payment method or Gletra Wallet at buyer's choice. Refund timelines: Wallet (instant), UPI/cards (5–10 business days), net banking (5–10 business days). See Refund Policy for eligibility criteria.
Sellers, service providers, and buyers must not solicit or accept payment outside Gletra's approved checkout, wallet, or booking payment flows. Off-platform payments void Gletra Customer Protection and may result in account termination for all parties involved.
Seller earnings are settled per the Seller Withdrawal Policy (standard T+7 after delivery confirmation). Service provider payments are released 24 hours after job completion unless a dispute is filed. Gletra deducts applicable commission, payment gateway fees, and tax withholdings before disbursement.
Gletra may modify these Payment Terms with 15 days notice for material changes. Payment inquiries: payments@gletra.com. Fraud reports: fraud@gletra.com.
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.