Identity verification requirements for Gletra sellers, home service providers, wallet withdrawals, and high-value transactions on the marketplace platform.
Know Your Customer (KYC) verification is a cornerstone of Gletra's compliance program, ensuring platform integrity, preventing fraud, and meeting regulatory obligations under applicable Anti-Money Laundering (AML) laws, prepaid payment instrument guidelines, and marketplace operator requirements in India.
This KYC Verification Policy defines who must complete verification, required documentation, verification procedures, data handling practices, and consequences of non-compliance. KYC applies to marketplace sellers, home service providers (electricians, plumbers, carpenters, cleaners, appliance repair technicians), users requesting wallet withdrawals, and accounts flagged by our risk systems.
Gletra uses a combination of automated document verification, government database checks (where available), and manual review by authorized compliance personnel. All KYC data is encrypted, access-controlled, and retained per regulatory requirements detailed in our Data Protection Policy.
Completion of KYC does not guarantee account approval or unlimited transaction access. Gletra reserves the right to request re-verification, enhanced due diligence, or additional documentation at any time based on risk assessment.
| User Type | KYC Trigger | Verification Level |
|---|---|---|
| Marketplace seller | Seller registration | Full business KYC |
| Home service provider | Provider registration | Individual + skill KYC |
| Buyer (wallet withdrawal) | First withdrawal request | Individual KYC |
| Buyer (high balance) | Wallet balance > ₹50,000 | Individual KYC |
| Any user | Risk flag or compliance review | Enhanced due diligence |
Documents must be valid, unexpired, and clearly legible. Screenshots of documents are accepted only through Gletra's secure upload portal.
Home service providers undergo additional verification beyond standard KYC:
Providers failing background checks are denied registration. Results are not disclosed to other users.
| Step | Timeline | Description |
|---|---|---|
| Document upload | User-initiated | Via Account Settings or Seller Panel > KYC |
| Automated validation | 1–4 hours | OCR, database match, liveness check |
| Manual review | 1–3 business days | Compliance team review if flagged |
| Approval / rejection | Within 5 business days | Email and in-app notification |
KYC documents are stored with AES-256 encryption. Access is restricted to authorized compliance personnel on a need-to-know basis. Documents are not shared with buyers, sellers, or third parties except as required by law or with explicit user consent for specific integrations.
Retention period: duration of account plus 7 years after closure for regulatory compliance. Users may request deletion subject to legal retention requirements via privacy@gletra.com.
Gletra may require re-verification when: documents expire, account details change, suspicious activity is detected, regulatory requirements change, or random compliance audits occur. Failure to complete re-verification within 30 days results in account restriction.
Gletra engages licensed verification partners for document authentication and background checks. Partners are bound by data processing agreements requiring equivalent security standards.
KYC support: kyc@gletra.com. Rejection appeals with additional documentation within 14 days. Grievance Officer: grievance@gletra.com.
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.